Your Rights Under Australian Consumer Law

No policy can remove the rights you have under the Australian Consumer Law (ACL). Under the ACL, services must be provided with due care and skill, be fit for the agreed purpose, and be delivered within a reasonable time.

For a minor failure (something fixable): We will remedy the issue at no cost — through additional work, adjustments, or extended support.

For a major failure: You may choose to cancel the agreement and seek a partial refund for the undelivered portion.

Part 1: Setup Fee Refunds

Before Work Commences (Days 1–2)

A full refund of the setup fee is available if you cancel before Day 3 of the setup process — that is, before we begin building your custom AI system.

After Work Has Commenced (Day 3 onwards)

Setup fees are non-refundable once work has commenced. This includes strategy consultations, custom development, integrations, and testing.

This is our position for change-of-mind cancellations under the ACL. We will always explore alternatives like pausing or restructuring your project first.

Part 2: 30-Day Performance Guarantee

If your AI system does not perform as documented in your written service agreement within 30 days of going live, you are entitled to a remedy.

What we will do:

Work to resolve the issue within 7–14 days
Provide a partial refund if specs can't be met

To qualify, you must:

Report documented issues within 30 days
Provide reasonable time for diagnosis and fix

Part 3: Monthly Maintenance Plans

●Cancellation: Provide 14 days' written notice to contact@syedco.au. Your plan continues until the end of the current billing period.
●No Partial Month Refunds: Monthly fees cover the full billing cycle. No refunds for the current month once paid.

Part 4: What We Offer Instead of a Refund

Our first step is always to make it right. Before any refund discussion, we will offer:

Remediation

Fix the specific issue at no charge.

Extended Support

30 days additional support at no cost.

Free Maintenance

One free month of maintenance plan.

Scope Adjustment

Adjust deliverables to better fit needs.

Part 7: How to Request a Remedy

Email us at contact@syedco.au with the subject line "Refund Request — [Your Business Name]".

Include your ABN, service go-live date, and documented issues. We will respond with a resolution within 5 business days.

Refund & Cancellation

Our Commitment